Willow Earrings

Overview

All orders are prepared and dispatched from Christchurch, New Zealand.

Processing

Orders are typically processed within 1–3 business days.

Made-to-order pieces may require additional time. Where applicable, this will be noted on the product page.

New Zealand

Standard tracked shipping is available nationwide.
● Free shipping on orders over $100 NZD
● Orders under this amount: postage will be calculated at checkout
● We use Aramex for metro deliveries and CourierPost for rural
Estimated delivery: 1–3 business days after dispatch

International

We ship worldwide.

Shipping rates are calculated at checkout based on destination.

Estimated delivery: 5–14 business days

Customs duties and import taxes may apply and are the responsibility of the customer.

Tracking

Tracking details will be provided once your order has been dispatched.

Delivery Notes

Please ensure your shipping address is entered correctly.

Mermade Pearl Studio is not responsible for parcels delayed or lost due to incorrect or incomplete address information.

Overview

At Mermade Pearl Studio, each piece is made with care and intention. Due to the nature of our materials and small-batch production, we ask that purchases are made thoughtfully.

Return & Refund

We accept returns on full-priced items within 7 days of delivery.

Items must be:

– Unworn
– In original condition
– Returned in original packaging

Return shipping costs are the responsibility of the customer.

Exchanges

We are happy to offer exchanges for an alternative piece or store credit.

This is often the best option if you are unsure on arrival—pearls are personal, and their character is best appreciated in hand.

Custom & Studio Pieces

Custom designs, restringing services, and one-off studio pieces are final sale.

These items are made specifically for you or are entirely unique, and therefore cannot be returned or exchanged.

Faults & Repairs

If your piece arrives damaged or develops a fault, please contact us within 48 hours of receiving your order.

We stand by our work and will assess each case carefully. Where appropriate, we will offer repair or replacement.