Shipping policy

Overview

All orders are prepared and dispatched from Christchurch, New Zealand.

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Processing

Orders are typically processed within 1–3 business days.

Made-to-order pieces may require additional time. Where applicable, this will be noted on the product page.

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New Zealand

Standard tracked shipping is available nationwide.
● Free shipping on orders over $100 NZD
● Orders under this amount: postage will be calculated at checkout
● We use Aramex for metro deliveries and CourierPost for rural
Estimated delivery: 1–3 business days after dispatch

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International

We ship worldwide.

Shipping rates are calculated at checkout based on destination.

Estimated delivery: 5–14 business days

Customs duties and import taxes may apply and are the responsibility of the customer.

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Tracking

Tracking details will be provided once your order has been dispatched.

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Delivery Notes

Please ensure your shipping address is entered correctly.

Mermade Pearl Studio is not responsible for parcels delayed or lost due to incorrect or incomplete address information.