FAQs
Products
Are your pearls real?
Yes. We use cultured freshwater and saltwater pearls, including baroque and keshi varieties.
Why do the pearls look irregular?
We focus on baroque and keshi pearls, which are naturally irregular and often more sculptural than traditional round pearls. This is part of their character.
Will my piece look exactly like the photo?
Not always. Due to the natural variation of pearls, each piece may differ slightly, making every item unique.
Materials & Care
What materials are used in your jewellery?
We work with a range of materials including sterling silver, gold filled, copper, brass, stainless steel, gold plated findings, and other natural crystals and minerals depending on the design.
How should I care for my jewellery?
To prolong the life of your piece, avoid contact with water, perfumes, and chemicals. Store in a dry place when not in use.
Orders & Shipping
Do you ship within New Zealand?
Yes, we offer nationwide shipping. Shipping details and costs are calculated at checkout.
How long will my order take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on location.
Returns & Repairs
Do you offer returns or exchanges?
Please contact us if you have any concerns with your order. We assess returns on a case-by-case basis.
Do you offer repairs or restringing?
Yes. We offer restringing and repair services for pieces purchased from us. Please email or DM for more details.
Workshops
Do I need any experience to join a workshop?
No experience is needed. Workshops are designed to be beginner-friendly.
Can workshops be customised?
Yes. Workshops can be tailored for private groups, events, and special occasions.
General
Where can I find your work in person?
We regularly attend local markets and are stocked at Homegrown Gallery in Christchurch. Please check our social @mermadepearls for market updates.
How can I contact you?
You can reach us at lisa@mermadepearls.co.nz or via Instagram @mermadepearls