Custom Design Appointment
Materials & Care
At Mermade Pearl Studio, each piece begins with material.
We work across a considered range—balancing natural variation, durability, and how a piece is intended to be worn.
Pearls
We use both freshwater and saltwater pearls.
Freshwater pearls form the foundation of many designs. They offer a wide range of shapes—baroque, keshi, and irregular forms that resist uniformity.
Saltwater pearls are used more selectively, often in studio pieces and one-off works. They are typically rarer, with a more refined surface and higher lustre.
No two pearls are identical.
Variation is not a flaw—it is the point.
Metals
Materials are selected with intention, offering different levels of durability and finish depending on the piece.
Stainless Steel
Durable, low maintenance, and resistant to tarnishing. Suitable for everyday wear.
Gold-Plated (Copper or Brass Base)
A layer of gold applied over a base metal.
Offers a warm gold finish at a more accessible price point.
Best suited for occasional to regular wear with care.
Gold-Filled
A thicker layer of gold mechanically pressure bonded to a base metal.
More durable than gold plating and designed for longer wear, commonly used in Permanent Jewelry.
925 Sterling Silver
A precious metal with a softer, more refined finish.
May naturally oxidise over time and can be polished back to shine.
On Material Choice
Different materials exist for different purposes.
Some pieces are designed for everyday ease.
Others prioritise longevity or one-off design.
Each product page specifies the materials used—this is the best place to understand how a piece is intended to be worn.
Care
Pearls and plated finishes benefit from a level of care that reflects their nature.
Wearing
Put your jewellery on last—after perfume, skincare, and hair products.
Direct contact with chemicals can dull pearls and affect metal finishes over time.
Water & Moisture
Occasional contact with water is fine.
Avoid prolonged exposure, particularly in:
– chlorinated pools
– salt water
– hot showers
Storage
Store pieces separately to avoid scratching.
A soft pouch or lined box is ideal, particularly for pearls.
Cleaning
Wipe gently with a soft cloth after wear.
Avoid:
– harsh chemicals
– abrasive materials
– ultrasonic cleaners (especially for pearls)
Gold-Plated Care
Gold-plated pieces will naturally wear over time.
To extend their lifespan:
– keep dry where possible
– avoid perfumes and lotions
– store carefully after use
Gold-Filled Care
Gold-filled pieces are more durable and resistant to tarnishing.
With proper care, they can maintain their finish for extended wear.
Pearl Care
Pearls are organic and softer than most gemstones.
They benefit from:
– gentle handling
– minimal chemical exposure such as lotions, perfumes and surfactants
– regular wear, as natural oils can help maintain lustre
Repairs & Longevity
We offer restringing and design adjustments for pieces purchased from us.
Jewellery is not static—it can be maintained, reworked, and worn over time.
If your piece requires attention, we encourage you to get in touch.
Shipping Policy
Overview
All orders are prepared and dispatched from Christchurch, New Zealand.
Processing
Orders are typically processed within 1–3 business days.
Custom pieces may require additional time. Where applicable, this will be noted on the product page.
New Zealand
Standard tracked shipping is available nationwide.
● Free shipping on orders over $100 NZD
● Orders under this amount: postage will be calculated at checkout
● We use Aramex for metro deliveries and CourierPost for rural
Estimated delivery: 1–3 business days after dispatch
International
Coming to you soon, we are working on this so you can shop with us wherever you are.
Tracking
Tracking details will be provided once your order has been dispatched.
Delivery Notes
Please ensure your shipping address is entered correctly.
Mermade Pearl Studio is not responsible for parcels delayed or lost due to incorrect or incomplete address information.
Return & Refund Policy
Overview
At Mermade Pearl Studio, each piece is made with care and intention. Due to the nature of our materials and small-batch production, we ask that purchases are made thoughtfully.
Return & Refund
We accept returns on full-priced items within 7 days of delivery.
Items must be:
– Unworn
– In original condition
– Returned in original packaging
Return shipping costs are the responsibility of the customer.
Exchanges
We are happy to offer exchanges for an alternative piece or store credit.
This is often the best option if you are unsure on arrival—pearls are personal, and their character is best appreciated in hand.
Custom & Studio Pieces
Custom designs, restringing services, and one-off studio pieces are final sale.
These items are made specifically for you or are entirely unique, and therefore cannot be returned or exchanged.
Faults & Repairs
If your piece arrives damaged or develops a fault, please contact us within 48 hours of receiving your order.
We stand by our work and will assess each case carefully. Where appropriate, we will offer repair or replacement.
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