Terms of Service
Overview
This website is operated by Mermade Pearl Studio. Throughout the site, the terms “we”, “us” and “our” refer to Mermade Pearl Studio.
By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your place of residence, or have given consent for any minor dependents to use this site.
You may not use our products or services for any unlawful or unauthorised purpose.
Products & Materials
We work with cultured freshwater and saltwater pearls. Variations in shape, lustre, surface, and colour are inherent to the material and are not considered faults.
All products are subject to availability. We reserve the right to limit quantities or discontinue pieces at any time.
Pricing & Payments
All prices are listed in NZD unless otherwise stated.
We reserve the right to adjust pricing at any time without prior notice.
Payments are processed securely via third-party providers. We do not store payment details.
Accuracy of Information
We aim to ensure all product descriptions, imagery, and information are accurate. However, we do not guarantee that all content is free from errors, omissions, or inaccuracies.
Shipping & Delivery
Shipping timeframes are estimates only and may vary depending on destination and carrier delays.
Once an order has been dispatched, we are not responsible for shipping delays, customs processing, or lost parcels beyond our control.
International orders may be subject to duties and taxes imposed by the destination country. These are the responsibility of the customer.
Returns & Exchanges
Please refer to our Return & Exchange Policy for full details.
Intellectual Property & Trademarks
All content on this website—including jewellery designs, product concepts, text, imagery, graphics, and overall brand presentation—is the property of Mermade Pearl Studio and is protected under applicable intellectual property laws.
“Mermade Pearls” and “Mermade Pearl Studio” are brand names used in commerce. Where applicable, these names, along with associated logos and design elements, may be protected as trademarks under the laws of New Zealand, including the Trade Marks Act 2002.
You may not:
– Copy or reproduce product designs for commercial purposes
– Use our brand name, imagery, or content without permission
– Represent your products or business as affiliated with Mermade Pearl Studio
We reserve the right to take action against any misuse of our intellectual property.
Limitation of Liability
To the fullest extent permitted by law, Mermade Pearl Studio shall not be liable for any injury, loss, claim, or damages arising from the use of our website or products.
Governing Law
These Terms are governed by the laws of New Zealand.
Where applicable, nothing in these Terms is intended to limit your rights under the Consumer Guarantees Act 1993.
Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site following any changes constitutes acceptance of those updates.
Contact Information
For any questions regarding these Terms: