Privacy Policy
Overview
Mermade Pearl Studio respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and handle your information when you visit our website or make a purchase.
We operate in accordance with the Privacy Act 2020 (New Zealand).
Information We Collect
When you interact with us, we may collect the following personal information:
– Name
– Email address
– Shipping and billing address
– Phone number
– Order details and purchase history
When you browse our website, we may also collect:
– IP address
– Browser type and device information
– Pages visited and time spent on site
This information helps us understand how our site is used and how it can be improved.
How We Use Your Information
We use your information to:
– Process and fulfil orders
– Communicate with you about your purchase
– Provide customer support
– Manage workshop bookings and enquiries
– Improve our products, website, and services
– Send marketing communications (only if you have opted in)
We do not sell or rent your personal information to third parties.
Consent
By providing your personal information, you consent to us collecting and using it for the purposes outlined above.
You may withdraw your consent at any time by contacting us.
Shopify & Third-Party Services
Our online store is hosted by Shopify.
Shopify provides the platform that allows us to sell our products and process your data securely.
We also use trusted third-party providers such as:
– Payment gateways (for secure transactions)
– Email marketing platforms
– Shipping and logistics providers
These providers only receive the information necessary to perform their services and are required to handle your data securely.
Payment Information
All payments are processed through secure third-party providers.
We do not store your full credit card details.
Data Storage & Security
Your data is stored securely through our hosting platform and protected using industry-standard safeguards.
While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.
Cookies
We use cookies and similar technologies to:
– Improve your browsing experience
– Understand site traffic and behaviour
– Support marketing and advertising efforts
You can choose to disable cookies through your browser settings.
Your Rights
Under New Zealand law, you have the right to:
– Access the personal information we hold about you
– Request correction of your information
– Request deletion of your data where applicable
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect immediately upon being published on this page.
Contact
For any privacy-related questions or requests:
Business
Mermade Pearl Studio
Location
Christchurch, New Zealand